Healthcare quality is the degree to which patient care and services increase the probability of desired patient outcomes and reduce the probability of undesired outcomes, given current knowledge. Within Livingston Healthcare Systems, we continuously evaluate and improve our processes and performance in order to: 1) provide optimal patient care; 2) maximize patient safety; and 3) exceed customers’ expectations.

Provide optimal care

Providing optimal care and services means that clinical practice and decision-making, while meeting the needs of individual patients, is effective, reliable and safe. National, state and professional organizations establish standards and requirements based on evidence of best practices. Noyes utilizes standards and “benchmarks” derived from the Centers for Medicare and Medicaid Services (CMS), Institute for Healthcare Improvement, Joint Commission, New York State Department of Health, and others. Increasingly, information about clinical care is publicly reported and used to compare one hospital’s performance with other healthcare facilities. In a healthcare environment of pay-for-performance, clinical outcomes and process data is also used to determine hospital reimbursement by insurers and the government.         

Maximize patient safety

Maximizing patient safety means reducing medical errors and minimizing the risk of undesired events. Noyes implements numerous evidence-based initiatives to reduce undesired consequences of care and achieve National Patient Safety Goals. These include improving the accuracy of patient identification, the effectiveness of communication among caregivers, and the safety of using medications. Other initiatives aim to reduce the risk of healthcare-associated infections including those associated with invasive procedures, multi-drug resistant organisms, and the use of central lines, urinary catheters and ventilators. Activities to reduce patient falls are also in place.   

Exceed customers’ expectations